For online shopping, $1 = 1 point.

Every 20 points can be exchanged for $1 in cash. After redeeming $1, you will receive a discount code (enter the discount code when paying for your next order).

*Other offers (such as website promotions, other discount codes) cannot be used together with points.

在ohora商店購物可以享用會員折扣。你需先註冊成為會員﹐然後登入後在網站中左下角的會員積分(星星圖案) 換取優惠扣減，兌換成優惠碼，下一次付款時輸入優惠碼使用。
詳情請參閱ohora會員計劃或聯絡我們了解更多。

After logging in, you can click on the account under the humanoid icon in the upper right corner of the website to change your personal information (except email address), or contact our customer service staff for follow-up.

Members who use email as their login account name:
If you forget your password, please click "Forgot Password" on the "Login" page, and then enter your registered member's email address.
The system will send a link to reset your password via email. Click the link Reset your password to log in again.

We will process and arrange the delivery of your order within one to two working days, and the delivery time is subject to the delivery time of SF Express.

The following is the reference delivery time: Hong Kong area: - 1-3 working days.
Please note: - Shipping fee Collected at checkout (if applicable) - In the case of free shipping offer, shipping fee will be displayed as "0" * Shipping time will be affected by shipping arrangements, weather and local holidays or festivals such as Christmas, Chinese New Year, Easter, etc. , the actual time is subject to the delivery time of the transportation company, and ohora is not responsible for the delays caused.

If you need to change your shipping address, please contact customer service as soon as possible and provide the new address before the order is shipped.

After receiving the "Pickup Notification" text message, follow the text message to the designated SF store to pick up the package.
When picking up the package, please present the "Pickup Notice" as proof.
After the staff verifies that the name on the package is correct, you can sign for the package.
If you entrust someone else to collect the items on your behalf, the person collecting the items must also present the "Pickup Notice" to the staff before they can pick up the items.

The normal latest delivery time of SF Express is 19:00 on the same day, and 18:00 for outlying islands.
If there are special circumstances, you can call SF Express to make an appointment.

SF Express customer service hotline

Hong Kong: 2730 0273
Monday to Friday 08:00 - 20:30
Saturday, Sunday, holidays 08:00 - 20:00

Macau: 2873 7373
Monday to Friday 08:00 - 20:30
Saturday, Sundays and holidays 08:00 - 20:00

The "Pickup Notification" SMS is only applicable to SF store self-pickup or SF Smart Locker methods: If the goods have arrived at the SF Store or SF Smart Cabinet but you have not received the "Pickup Notification" SMS, you can directly inquire with SF Express Arrangements for picking up the goods.

SF Express inquiry hotline: 27300273 (press 1>press 8)

If the customer fails to receive the goods as scheduled due to personal reasons, please contact SF Express to make arrangements. SF Express may charge additional administrative fees.

We recommend that you register for a membership account to enjoy more benefits.

Our website accepts the following payment methods:
Master, Visa, Alipay (HK) and Faster Payment System (FPS), Payme.

After receiving the "Pickup Notification" text message, follow the text message to the designated SF store to pick up the package. When picking up the package, please present the "Pickup Notice" as proof. After the staff verifies that the name on the package is correct, you can sign for the package.
If you entrust someone else to collect the items on your behalf, the person collecting the items must also present the "Pickup Notice" to the staff before they can pick up the items.

Once your order is submitted, you will receive a confirmation email notifying you that your order has been accepted. If you have not received an email notification after submitting your order, you can also check the status of your order through "My Account" or contact us for enquiries.

Contact customer service

If you need to cancel your order before delivery begins, you only need to contact us. If the order is already being shipped, please refer to "Returns and Refunds" to make a return.

Your order may not be submitted successfully due to credit card related reasons. Please verify with the card issuer first and then contact us for more assistance.

Please contact a customer service representative as soon as possible for assistance.

If the product in the shopping cart is sold out after the order is confirmed, in this rare case, we will contact you to inform you of the situation and indicate that the product has been sold out. Other products in your order will be shipped as usual, but the payment for related sold-out products will be refunded.

If you have any product-related questions, please contact us by email at cs@ohora.com.hk.

If you find any problems with the goods, please email the order number, registered name and phone number to cs@ohora.com.hk within 7 working days of the receipt date to contact us for follow-up.

Generally speaking, if the order is received, the money will be refunded to your payment account within 14 working days after receiving the returned goods from you.
The actual arrival date is subject to the bank/online payment system processing cycle.

Sorry, your refund cannot be used to redeem new orders. Please be patient and wait for the refund to arrive.