Terms of Use

General terms and conditions

1. Service

1.1 ohora HK (hereinafter referred to as "we" or "our company"), our website provides a convenient shopping model through the Internet (including through the use of applications or software).

1.2 By using the website, you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions carefully.

1.3 The meanings of certain words used in the terms and conditions:

1.3.1 "We" is a reference to (the name of the person or company providing the service).

1.3.2 "You" is a reference to the person to whom we provide services or deliver goods and to whom we are required to pay for the goods we deliver.

1.3.3 "Content" means all text, images, logos, icons, photographs, images, moving visual representations or combinations of sounds and images, sound effects, computer programs selected, displayed or used in or in connection with our website and other materials.

1.3.4 "Goods" means the goods or services you order through our website and for which you will pay.

1.3.5 "Intellectual Property Rights" means any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (whether or not an application for registration of any of the above has been registered or the right to apply for registration in respect of any of the above), confidentiality Data rights and all other intellectual property rights of a similar or corresponding nature that may exist now or in the future anywhere in the world.

1.3.6 "Service" has the meaning given in Section 1.1.

1.3.7 "Website" means the website of ohora HK (https://www.ohora.com.hk/) and any related websites connected thereto.

1.3.8 "User Content" has the meaning given in Section 10.1.

2. Register

2.1 You must register with us when using the Services or making an order. By registering, you represent (and we are entitled to rely on such statement) that you are 18 years of age or over and have the capacity to form legally binding contracts.

2.2 In consideration of your use of our services, you agree to:

2.2.1 Provide true, accurate, current and complete information about you when filling in the registration form; and

2.2.2 Maintain and promptly update your registration information to ensure that the relevant information is true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.

3. Order

3.1 When you place an order, it means that you purchase the goods from us at the specified price of the goods. Once you submit, you may not cancel the order, even if we have not accepted or rejected your order.

3.2 We will confirm receipt of your order by email. This confirmation email will provide:

3.2.1 Your order details,

3.2.2 Details of prices charged,

3.2.3 Your order follow-up information, and

3.2.4 Information expected to be dispatched and delivered.

This communication will indicate our acceptance of your order. You can track the status of your order online.

3.3 Your order accepted by us will only cover the goods specified in the confirmation, but may not cover all the goods you order. If this is the case, your order for that part of your order will only be accepted when we issue a further confirmation of acceptance for the remaining items in your order.

3.4 The stock availability of goods is displayed online but should not be relied upon as a definite statement as to whether the goods you wish to purchase are indeed in stock.

3.5 We reserve the right, at our sole discretion, not to accept or cancel orders for any reason, including but not limited to:

3.5.1 There is insufficient stock of the goods you ordered;

3.5.2 Unable to arrange delivery to your area; or

3.5.3 The price marked on one or more items you ordered is due to human or computer error.

3.6 If we cancel your order, we will notify you by email and will credit your account as soon as possible but in any case within thirty (30) days from the date of your order any amount debited by us from your credit card . You accept that we are not required to make any compensation for your dissatisfaction.

4. Price and payment

4.1 If the price of the goods when we intend to accept your order is higher than the price when you place the order, we will

4.1.1 cancel your order, or

4.1.2 Contact you to inquire whether you intend to pay a higher price or cancel your order.

4.2 If we cancel your order and you have made any payment, we will refund you. You agree and accept that we are not required to make any compensation for your dissatisfaction.

4.3 We accept payment by Paypal, Visa and MasterCard credit cards. When you place an order, you authorize us to pay with the credit card you designate based on the amount of the product when we accept your order. Ownership of the merchandise will not transfer to you until payment is received.

4.4 We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are solely and solely responsible for any losses incurred or incurred by you when conducting credit card transactions, and we shall not be liable for any such losses in whole or in part under any circumstances.

5. Delivery

5.1 Except during public holidays in Hong Kong and when typhoon warning signal No. 8 or above or black rainstorm warning is in effect, we only arrange delivery through courier companies in specific areas of Hong Kong from Monday to Sunday. We reserve the right to refuse delivery at our sole discretion. We will not accept cancellation of orders or refund to you under any circumstances.

5.2 We will deliver the goods you order to the delivery address you provide through a courier company. When you confirm receipt of the merchandise, you agree to produce photo identification upon request. The goods are deemed to have been delivered to and received by you when they are delivered to the delivery address provided by you. If you fail to receive the goods for any reason, you agree and accept that we have the right to choose to charge you additional fees or cancel your order.

5.3 When the goods you purchased have been delivered to you, you will become the owner of the goods. Once the goods have been delivered to you, they will be held at your own risk and we will not be responsible for their loss or damage.

6. Return or exchange

6.1 Unless otherwise specified, no returns or exchanges of goods will be accepted. Please read the return or exchange policy carefully before ordering.

6.2 If the goods you ordered are defective or damaged (through no fault of yours), or the goods are not what you ordered, or the quantity delivered is incorrect, you can return or exchange it within seven (7) days of the date of receipt, provided that:

6.2.1 Return or exchange policy applies;

6.2.2 The goods are unused and in the condition in which they were sold, together with all accessories supplied with the goods

6.2.3 The packaging of the goods must be in the same condition as when delivered to you; and

6.2.4 Requests for returns or exchanges are sent to our customer service representatives via phone/email within the specified period.

6.3 You agree and accept that acceptance of product exchange is subject to stock availability.

7. Disclaimer and Limitation of Liability

7.1 We do not represent or warrant that access to our website (including the use of mobile applications or software) or any part thereof will be uninterrupted, reliable or error-free.

7.2 We do not represent or warrant to you that our website or any of its content will be accurate, complete or reliable.

7.3 We do not represent or warrant that:

7.3.1 Any services will be provided with due care and skill; or

7.3.2 Any Goods will be of merchantable quality or will be fit for any purpose.

7.4 You agree that no data transmission over the Internet can be guaranteed to be completely secure. Although we strive to protect this information, we do not guarantee and cannot ensure the security of the information you transmit to us. You transmit any information to us at your own risk.

7.5 To the extent permitted by law, we exclude all liability to you (whether in contract, tort or otherwise and whether due to our negligence) for the following reasons:

7.5.1 for any technical, factual, textual or typographical inaccuracies, errors or omissions in or related to our website (including the use of applications or software) or any materials thereon;

7.5.2 Failure to provide our website (or any part thereof), goods or services;

7.5.3 any delay in providing, or failure to provide or make available, goods or services, or any negligent provision of goods or services;

7.5.4 Any goods are not of merchantable quality or suitable for their intended use; or

7.5.5 Any misrepresentation regarding our website, goods or services.

7.6 Except as required by law:

7.6.1 We will not be liable to you for any indirect or consequential loss, damage or expense, including loss of profits, business or goodwill arising from any problem you notify us, and

7.6.2 We will have no obligation to pay you any money by way of compensation unless otherwise provided in these terms and conditions.

7.7 You must comply with and comply with all applicable regulations and legislation, including obtaining all customs, import or other permissions required to purchase goods from our website.

7.8 The above exclusion shall not affect any statutory rights which cannot be excluded. However, in such event, our liability (subject to the law) will be limited to the further supply of services or goods to you.

7.9 The above exclusions or limitations shall be construed as independent and severable provisions in these terms and conditions.

8. Guarantee

8.1 You represent, warrant and undertake that you will not:

8.1.1 Use our website for any fraudulent or illegal purpose;

8.1.2 Use our website to defame, abuse, harass, stalk, threaten or infringe the rights of others (including but not limited to the privacy or publicity rights of others);

8.1.3 Impede or interfere with the operation of our website or the servers or networks used by our website; or violate any rules, procedures, policies or regulations regarding networks;

8.1.4 Transmit or distribute to our website any viruses, worms, Trojan horses or other computer code that is harmful or invasive or that may or is intended to damage the operation of any hardware, software or equipment or monitor the use of any hardware, software or equipment;

8.1.5 Reproduce, copy, sell, resell or exploit for any commercial purpose any part of our website (including applications or software), or the use or connection thereto;

8.1.6 Revise, adapt, translate, reverse engineer, decompile or disassemble any part of our website (including applications or software);

8.1.7 Frame or copy any part of the Website without our prior written consent;

8.1.8 Create a database through the organized downloading and storage of Content, User Content or any Website Content; and

8.1.9 Infringe any copyright, design rights and intellectual property rights of the goods.

9. Content

9.1 All intellectual property rights in the Content are owned, controlled or licensed by us. These Terms and Conditions do not give you any rights or interests in the Content other than the rights granted to you in clause 9.2, and we reserve all other rights.

9.2 Subject to these terms and conditions, you may use the Content for your own personal use.

9.3 Unless you have our express written consent or you are expressly authorized by law, you may not:

9.3.1 Use the Content for any commercial or other non-personal use;

9.3.2 Copy the Content or transmit the Content to any other device or to any other person; or

9.3.3 Reprint, distribute, communicate to the public, revise, reformat, prepare derivative works or display the content.

9.4 You acknowledge and agree that if you breach any of the terms of these Terms, we may, at our sole discretion, cease to provide you with any Content.

9.5 We will use all reasonable commercial efforts to ensure the accuracy of the Content, but make no warranties and representations (express or implied, statutory or otherwise) as to the accuracy, quality or completeness of the Content or its suitability for any purpose, and We will not assume any responsibility for this. You also agree that advertisers are solely responsible for the content of advertisements displayed on our website. The placement of such advertisements does not constitute our recommendation or endorsement of the advertiser's products, and each advertiser is solely responsible for any representations made in its advertisements. We do not accept any liability for any loss caused by your reliance on the accuracy of the information contained on our website.

10. User-generated content

10.1 Your representations, warranties and covenants:

10.1.1 You have the legal rights and authority to grant the license in clause 10.1 above;

10.1.2 You are the owner of the User Content and/or have all necessary rights, consents, permissions and licenses to grant us the license in clause 10.1 above;

10.1.3 By exercising the license in clause 10.1 above, we will not infringe the intellectual property rights or other rights of any third party;

10.1.4 If the User Content identifies any individual (whether by name, image or otherwise), you have obtained all consents and permissions from such persons for us to use the User Content in accordance with the license in clause 10.1 above;

10.1.5 User Content does not include any material that may be unlawful, defamatory, obscene, objectionable, endanger the safety of any person, intended to harass any person or otherwise inappropriate for display on the Website; and

10.1.6 At our request, you will provide us with a written copy of any consents, permissions and licenses that you are required to obtain.

11. Indemnity

You agree to indemnify us against any claims, losses, damages, costs, expenses (including legal expenses) or other liabilities incurred by us and all our directors, employees and contractors arising out of any breach of any covenants, warranties, representations and agreements herein. and all of our directors, employees and contractors to indemnify and hold us harmless.

12. Termination

12.1 If you breach any of the terms and conditions, we may immediately terminate your access to our website or registration.

12.2 Any rights of either party which have accrued on the date of termination will remain enforceable after termination.

13. Intellectual Property Rights

13.1 The intellectual property rights in all content, User Content, design, text, images and other material on our website, and the selection or arrangement thereof, are owned, controlled or licensed to us. Any authorized use without prior written approval is strictly prohibited.

13.2 All trademarks, product names and company names or logos used on our website are our property or the property of their respective owners. We do not grant approval for the use of any such trademarks, designs, product names, company names, logos or designations and such use may constitute an infringement of the rights of the holder.

14. General matters

14.1 Where representations and warranties in these Terms are made through our website, you acknowledge and agree that such representations and warranties are intended to confer rights on us.

14.2 We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice. If these terms and conditions are changed, they will be announced on the website, and your continued use of our website after any such changes will constitute your agreement to be bound by the revised terms and conditions of use. This right includes the right to change any document forming part of these terms and conditions.

14.3 We have made every effort to clarify whether quotes for goods available on our website include any relevant taxes or duties. If in any case the quotation is not clear, please note before placing an order that you may be responsible for taxes or customs duties (such as value-added tax) imposed by law in addition to the price.

14.4 We take privacy issues very seriously. Our privacy policy covers our use of any information you provide. By using our services, you agree that we may collect, store and use information about you in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

14.5 We reserve the right, at our sole discretion, to refuse access to our website or any part of it to any user without notice and to refuse to provide our services to any user who breaches these terms and conditions.

14.6 We will not be liable to you for any breach of these terms and conditions of use, nor for any failure to provide or delay in providing our services through the website due to any events or circumstances beyond our reasonable control any liability.

14.7 If any provision of these terms and conditions is deemed to be invalid or unenforceable by a court of competent jurisdiction, it will not affect the validity or effect of any other provision, and the invalid provision shall be deemed to be inconsistent with these terms and conditions. Details of division.

14.8 You may not transfer or otherwise deal with all or part of your rights and obligations under these terms and conditions without our written consent.

14.9 These Terms and Conditions set out the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements with respect to the subject matter of these Terms and Conditions. No party is entitled to rely on any agreement, understanding or arrangement not set out in these terms and conditions.

14.10 These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of the Hong Kong courts.

15 promo codes

15.1 Promotional codes or coupons provided by us are only valid for one-time purchases through our website and are subject to the terms and conditions.

15.2 Promotional codes or vouchers are neither refundable nor redeemable for cash. Any remaining unused amounts will be forfeited.

We reserve the right to terminate or change the above offers. In the event of any dispute, our decision will be final and conclusive.

These terms and conditions form an integral part of the general terms and conditions.

Last updated: April 22, 2024